Terms and Conditions

For the Supply of Healthcare, Care Home and Staff Uniforms

Website: www.Tailored2U.co.uk
Supplier: Tailored2U
Customer: Care Home / Care Group Name
Agreement Date: DD/MM/YYYY

1. PARTIES

This Uniform Supply Agreement is entered into between:

Supplier: Tailored2U

Website: www.Tailored2U.co.uk
Address: Sutherland House, 3 Lloyds Avenue, London, EC3N 3DS
Email: alif@tailored2u.co.uk
Telephone: 020 4530 5141

And

Customer:

Care Home / Care Group Legal Name: [Insert Name]
Registered Address: [Insert Address]
Primary Contact: [Name / Job Title]
Email: [Email Address]
Telephone: [Telephone Number]

2. PURPOSE OF THE AGREEMENT

Tailored2U agrees to supply professional uniforms, workwear and related garments to the Customer for use by its employees, workers and authorised personnel.

The products may include, but are not limited to:

• Healthcare tunics
• Scrub tops and trousers
• Polo shirts
• Work trousers
• Fleeces and jackets
• Aprons
• Chef jackets
• Cardigans and knitwear
• Bespoke or customised garments
• Embroidered or printed uniforms
• Other staff workwear agreed between the Parties

This Agreement establishes the commercial terms that will apply to orders placed by the Customer.

3. ORDERING PROCESS

3.1 The Customer may place orders by:

• Email
• Telephone
• Tailored2U website
• Approved ordering portal, where applicable
• Any other ordering method agreed by Tailored2U

3.2 An order shall become binding once Tailored2U confirms acceptance of the order.

3.3 Each order should specify, where applicable:

• Product/style
• Colour
• Quantity
• Size
• Gender/fit
• Embroidery requirements
• Logo/design requirements
• Delivery address
• Required delivery date
• Any other relevant specifications

3.4 The Customer is responsible for checking all order details before confirming the order.

3.5 Tailored2U shall not be responsible for errors arising from incorrect information, measurements, quantities, sizes, colours, names, logos or other specifications supplied or approved by the Customer.

4. PRODUCT PRICING

4.1 Product prices shall be confirmed by quotation, order confirmation, price list, website or other written communication from Tailored2U.

4.2 Unless expressly stated otherwise, prices exclude any additional personalisation, embroidery, printing, alterations, special manufacturing or other bespoke services.

4.3 Tailored2U may offer discounted pricing for:

• Bulk orders
• Care groups
• Multi-site customers
• Repeat orders
• Contract customers
• Other commercially agreed arrangements

4.4 Any special pricing agreed with the Customer shall apply only to the products, quantities and period specified in the relevant quotation or agreement.

4.5 Tailored2U reserves the right to review prices where there are material increases in supplier, manufacturing, freight, material or other unavoidable costs.

4.6 A quotation shall remain valid for the period stated on the quotation. If no period is specified, the quotation shall remain valid for 30 days.

5. PAYMENT TERMS

5.1 Unless otherwise agreed in writing, payment shall be made in full before production.

5.2 Where Tailored2U has approved credit terms for the Customer, invoices shall be payable within the agreed payment period.

Agreed Payment Terms:

• Payment in Advance
• 7 Days
• 14 Days
• 30 Days
• Other: __________________

5.3 Tailored2U may suspend further orders or deliveries where an account is overdue.

5.4 The Customer shall not withhold or delay payment because of a separate dispute concerning another order unless agreed in writing.

5.5 Tailored2U reserves the right to require payment in advance where the Customer’s account is overdue or where an order contains substantial bespoke or personalised products.

6. EMBROIDERY, PRINTING AND PERSONALISATION

6.1 Tailored2U may provide embroidery, printing or other personalisation services where requested by the Customer.

6.2 Personalised products may include:

• Company logos
• Care home names
• Staff names
• Job titles
• Department names
• Other approved branding

6.3 Before production, Tailored2U may provide a visual proof or confirmation of the proposed personalisation.

6.4 Where a proof is supplied, the Customer is responsible for checking and approving:

• Spelling
• Logo
• Colours
• Position
• Size
• Names
• Job titles
• Other details shown on the proof

6.5 Once personalised production has commenced, changes may not be possible or may incur additional charges.

6.6 Personalised, embroidered, printed or otherwise customised products are not normally eligible for cancellation or return where the product has been correctly manufactured in accordance with the Customer’s approved specifications.

6.7 Tailored2U shall not be responsible for intellectual property infringement resulting from logos, artwork, names, designs or other materials supplied by the Customer.

6.8 The Customer confirms that it has the necessary authority to provide Tailored2U with any logo, trademark, design or other intellectual property used for personalisation.

7. CUSTOMER LOGOS AND INTELLECTUAL PROPERTY

7.1 The Customer grants Tailored2U a limited, non-exclusive right to use the Customer’s logos, trademarks, designs and other branding solely for the purpose of fulfilling the Customer’s orders.

7.2 Tailored2U shall not acquire ownership of the Customer’s intellectual property.

7.3 The Customer warrants that it has permission to use and reproduce all artwork, logos, trademarks and designs supplied to Tailored2U.

7.4 The Customer shall be responsible for any third-party claim arising from unauthorised use of materials supplied by the Customer.

7.5 Tailored2U may refuse to reproduce any material that it reasonably believes may infringe third-party rights or applicable law.

8. BESPOKE AND CUSTOM PRODUCTS

8.1 Where the Customer requests products manufactured, altered or customised specifically to its requirements, such products shall be treated as “Bespoke Products”.

8.2 Bespoke Products may include:

• Custom garment specifications
• Custom colours
• Custom sizing
• Custom fabric
• Custom manufacturing
• Special alterations
• Embroidered garments
• Printed garments
• Custom branding
• Products produced specifically for the Customer

8.3 The Customer shall be responsible for ensuring that all specifications, measurements, quantities and instructions supplied to Tailored2U are accurate.

8.4 Tailored2U may require written approval before commencing production of Bespoke Products.

8.5 Bespoke Products cannot normally be cancelled, exchanged or returned once production has commenced unless Tailored2U agrees otherwise in writing.

8.6 This restriction does not affect the Customer’s statutory rights relating to products that are faulty or incorrectly supplied.

9. SIZING AND MEASUREMENTS

9.1 The Customer is responsible for selecting the correct sizes for its employees.

9.2 Tailored2U may provide size guides or measurement guidance where available.

9.3 Where the Customer supplies individual measurements, the Customer is responsible for ensuring those measurements are accurate.

9.4 Tailored2U shall not be responsible for garments being unsuitable due to incorrect measurements, incorrect size selection or information supplied by the Customer.

9.5 Where required, Tailored2U may assist the Customer with developing a standardised size range for its workforce.

9.6 Any agreed sizing samples or fitting exercises shall be subject to separate arrangements.

10. SAMPLES

10.1 Tailored2U may provide samples where commercially agreed.

10.2 Samples may be:

• Free
• Chargeable

Any applicable sample charges and conditions should be agreed between Tailored2U and the Customer before samples are supplied.

11. DELIVERY

11.1 Tailored2U shall provide an estimated delivery timeframe when the order is accepted.

11.2 Delivery times may vary depending on:

• Product availability
• Quantity
• Personalisation
• Embroidery
• Bespoke manufacturing
• Supplier availability
• Customer approval times
• Courier or transport delays

11.3 Estimated delivery dates are not guaranteed unless expressly agreed in writing as a guaranteed delivery date.

11.4 The Customer shall ensure that the delivery address is correct and that an appropriate person is available to receive the order.

11.5 Tailored2U shall not be responsible for delays caused by circumstances outside its reasonable control.

12. BULK AND MULTI-SITE ORDERS

12.1 Tailored2U may supply care groups operating multiple locations.

12.2 Where agreed, the Customer may operate a centralised uniform programme covering multiple care homes.

12.3 Each site may have different:

• Delivery addresses
• Staff requirements
• Department requirements
• Logo requirements
• Garment colours
• Ordering quantities

12.4 The Customer remains responsible for ensuring that all site-level order information is accurate.

12.5 Tailored2U may provide consolidated invoicing, site-level invoicing or another agreed billing structure.

Billing Arrangement:
All payments must be made by bank transfer directly to Tailored2U’s nominated business bank account, using the payment details provided on the relevant invoice.

Delivery Arrangement:
Tailored2U will deliver the ordered uniforms to the Customer’s nominated location within the agreed delivery timeframe.

13. REPEAT ORDERS

13.1 Tailored2U may retain relevant order specifications to assist with repeat orders.

13.2 Repeat orders shall be manufactured according to the product and specification available at the time of the new order.

13.3 Unless expressly guaranteed, Tailored2U does not guarantee indefinite availability of any particular garment, colour, fabric, manufacturer or product code.

14. RETURNS AND EXCHANGES

14.1 The Customer should inspect products promptly after delivery.

14.2 Any shortage, incorrect item or visible manufacturing issue should be reported to Tailored2U as soon as reasonably possible.

14.3 Standard, non-personalised products may be eligible for return subject to Tailored2U’s approval and applicable return conditions.

14.4 Products returned for convenience must normally be:

• Unworn
• Unwashed
• Unaltered
• Undamaged
• In original condition
• Suitable for resale

14.5 Personalised, embroidered, printed or bespoke products are generally non-returnable unless they are defective, incorrectly supplied or otherwise covered by applicable legal rights.

14.6 Products showing normal wear and tear, misuse, incorrect washing, improper care or damage caused after delivery may not qualify for replacement.

15. FAULTY OR INCORRECT PRODUCTS

15.1 If Tailored2U supplies a product that is materially defective or materially different from the confirmed order, Tailored2U shall, where appropriate:

• Replace the product
• Repair or rectify the issue
• Provide a credit
• Provide another remedy required by applicable law

15.2 The Customer may be required to provide photographs, product details, order information or return the affected product so that Tailored2U can investigate the issue.

15.3 Tailored2U shall not be liable for defects caused by:

• Normal wear and tear
• Incorrect washing
• Incorrect drying
• Incorrect ironing
• Misuse
• Accidental damage
• Alterations by third parties
• Incorrect storage
• Failure to follow care instructions
• Customer-supplied specifications

16. GARMENT CARE

16.1 The Customer is responsible for ensuring garments are cared for according to the manufacturer’s care instructions.

16.2 Tailored2U may provide garment care instructions where available.

16.3 Damage resulting from industrial laundering, excessive washing temperatures, unsuitable chemicals, bleach, incorrect drying or other inappropriate treatment may not be covered.

16.4 Care homes should ensure staff are informed of appropriate garment-care procedures.

17. PRODUCT AVAILABILITY AND SUBSTITUTIONS

17.1 Tailored2U may occasionally experience product shortages or discontinued products.

17.2 Where an ordered product becomes unavailable, Tailored2U may:

• Offer an alternative
• Offer a different size or colour where appropriate
• Provide a revised delivery date
• Cancel and refund the unavailable portion of the order

17.3 No substitution shall be made where the Customer has expressly required approval before substitutions.

18. CUSTOMER RESPONSIBILITIES

The Customer agrees to:

a. Provide accurate ordering information.
b. Ensure authorised personnel approve orders.
c. Provide accurate sizing and measurements.
d. Approve artwork and embroidery details.
e. Pay invoices within the agreed timeframe.
f. Provide suitable delivery information.
g. Follow garment-care instructions.
h. Notify Tailored2U promptly of any issue with an order.
i. Ensure that any supplied logos or artwork may legally be reproduced.

19. TAILORED2U RESPONSIBILITIES

Tailored2U agrees to:

a. Supply products substantially in accordance with accepted orders.
b. Use reasonable care when applying Customer-approved branding.
c. Provide reasonable information regarding products and sizing.
d. Notify the Customer where significant issues arise that may affect an order.
e. Handle Customer branding materials only as reasonably necessary to fulfil the order.
f. Deal with legitimate product issues in accordance with this Agreement and applicable law.

20. LIABILITY

20.1 Nothing in this Agreement excludes or limits liability where doing so would be unlawful.

20.2 Subject to applicable law, Tailored2U shall not be liable for indirect or consequential losses, loss of profit, loss of business, loss of goodwill or loss of anticipated savings arising from an order.

20.3 Tailored2U’s liability shall be limited to a reasonable amount having regard to the circumstances and, where legally permissible, shall not exceed the amount paid by the Customer for the affected order.

20.4 Nothing in this Agreement limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded.

21. CONFIDENTIALITY

21.1 Each Party shall keep confidential commercially sensitive information received from the other Party.

21.2 Confidential information may include:

• Pricing
• Discounts
• Employee information
• Ordering information
• Business information
• Designs
• Product specifications
• Commercial arrangements

21.3 Confidential information shall not be disclosed to third parties except where required to fulfil the Agreement, required by law or authorised by the relevant Party.

22. DATA PROTECTION

22.1 Each Party shall comply with applicable UK data protection legislation.

22.2 The Customer should only provide personal information necessary for the fulfilment of uniform orders.

22.3 Where staff names or individual measurements are supplied, the Customer confirms that it has an appropriate lawful basis for providing such information.

22.4 Tailored2U shall use personal information only as reasonably necessary to process and fulfil the Customer’s order, provide customer support, maintain business records and comply with legal obligations.

23. FORCE MAJEURE

23.1 Neither Party shall be liable for failure or delay caused by circumstances beyond its reasonable control.

23.2 Such circumstances may include:

• Natural disasters
• Fire
• Flood
• Epidemic or pandemic
• War
• Industrial action
• Government restrictions
• Transport disruption
• Supplier failure
• Material shortages
• Major courier disruption
• Other events outside reasonable control

23.3 The affected Party shall use reasonable efforts to minimise the impact of such circumstances.

24. SUSPENSION OR TERMINATION

24.1 Either Party may terminate this Agreement by providing written notice where no minimum contract period has been agreed.

24.2 Tailored2U may suspend services where:

• Payments are overdue
• The Customer becomes insolvent
• The Customer repeatedly breaches the Agreement
• The Customer provides fraudulent or materially misleading information
• Continued supply would create a legal or commercial risk

24.3 Termination shall not affect any outstanding payment obligations or orders already accepted.

24.4 Orders for bespoke or personalised products already in production remain payable notwithstanding termination, subject to applicable law.

25. EXCLUSIVITY

25.1 Unless expressly agreed in writing, this Agreement is exclusive.

25.2 The Customer is not free to purchase uniforms from other suppliers.

25.3 Tailored2U may supply uniforms to other care homes, healthcare providers and organisations.

26. CONTRACT REVIEW

26.1 For ongoing care group customers, the Parties may periodically review:

• Pricing
• Product range
• Staff requirements
• New uniform designs
• Stock availability
• Delivery performance
• Embroidery requirements
• New care home sites
• Future purchasing volumes

26.2 Any revised commercial terms should be confirmed in writing.

27. CHANGES TO PRODUCTS

27.1 Tailored2U may make reasonable changes to products where necessary due to:

• Manufacturer changes
• Product discontinuation
• Material availability
• Manufacturing improvements
• Changes in applicable requirements

27.2 Where a change materially affects an accepted order, Tailored2U shall notify the Customer and, where appropriate, provide a suitable alternative.

28. NOTICES

Any formal notice under this Agreement should be sent to the relevant Party’s nominated email address or registered/trading address.

Tailored2U Email: alifknit@gmail.com
Customer Email: [Insert Email]

29. ENTIRE AGREEMENT

29.1 This Agreement, together with any accepted quotation, order confirmation or written commercial schedule expressly incorporated into it, represents the agreement between the Parties concerning the supply of uniforms.

29.2 Any variation to this Agreement must be agreed in writing by authorised representatives of both Parties.

29.3 In the event of conflict between this Agreement and an individual quotation, the specific written quotation shall take precedence only for the particular order where it expressly states that it overrides this Agreement.

30. SEVERABILITY

If any provision of this Agreement is found to be invalid, unlawful or unenforceable, that provision shall be treated as modified or removed to the minimum extent necessary, and the remaining provisions shall continue in effect.

31. GOVERNING LAW

This Agreement and any dispute arising from it shall be governed by the laws of England and Wales.

The courts of England and Wales shall have jurisdiction over disputes arising from this Agreement, subject to any mandatory legal rights available to either Party.

32. CUSTOMER ACCEPTANCE

By signing this Agreement, the Customer confirms that:

• It has authority to enter into the Agreement.
• It has read and understood these terms.
• It accepts the ordering, payment and delivery arrangements.
• It understands the treatment of personalised and bespoke products.
• It agrees to provide accurate sizing and order information.
• It agrees to the terms contained within this Agreement.

SIGNATURES

FOR TAILORED2U

Name: __________________________________
Position: ________________________________
Signature: ______________________________
Date: ___________________________________

FOR THE CUSTOMER / CARE HOME

Care Home / Care Group: ______________________________
Name: _______________________________________________
Position: ____________________________________________
Signature: __________________________________________
Date: _______________________________________________

END OF AGREEMENT