Frequently Asked Questions
Returns & Exchanges
What is your return policy?
You may return non-customized items within 28–30 days in original, unworn condition; embroidered or bespoke items are non-returnable unless faulty.
How do I start a return or exchange?
Message our team with your order number, select your items, include the returns form, and send them to our Returns Centre.
When will I get my refund?
Refunds are processed within 10 working days after we receive and inspect your returned items.
Can I exchange an item for a different size?
Yes, exchanges for the same item in a different size are free within the return window, subject to stock availability.
Ordering & Payment
What payment methods do you accept?
All orders, including embroidery, are processed directly through our team, with payment arranged via invoice or agreed-upon terms.
Can I apply a promo code or gift card at checkout?
As orders are handled directly with our team, any discounts or gift cards can be applied when your order is confirmed.
Can I modify or cancel my order after placing it?
Orders can be changed or cancelled before production begins; embroidered or bespoke items cannot be altered once work has started.
Do you offer pre-orders?
Yes, we accept pre-orders for upcoming or out-of-stock items through our customer service team.
Shipping & Delivery
Where do you ship?
We ship across the UK and internationally—contact our team for delivery options and costs to your location.
How long does shipping take?
Delivery times vary by destination, with UK orders typically arriving in 7-12 working days and international orders taking longer.
How can I track my order?
Once your order has been dispatched, our team will provide tracking details directly via email or phone.
What if my package is lost or delayed?
If your order is delayed or lost in transit, contact our team and we will work with the courier to resolve the issue quickly.
Sizing & Fit
How do I know what size to order?
Refer to our size guide or contact our team for personalised advice before placing your order.
Do your clothes run true to size?
Most garments follow standard sizing, but our team can guide you on specific fits for different styles.
What if I’m between sizes?
If you’re between sizes, we recommend contacting us for measurements or fit advice to ensure the best choice.
Can I return or exchange if it doesn’t fit?
Yes, non-customised items can be returned or exchanged within the return window; customised or embroidered items are non-returnable unless faulty.